A.     Opening/Startup Activities

You will independently conduct normal opening/startup procedures.

B.     Review and e-Learn

1. You will review with your direct supervisor the previous day’s lessons including activities 1-5

2. You will take e-Lessons/quizzes:

• Pronto e-Quiz 27.1 Sales Order Edit (5 Min.)

• Manager assigned product knowledge courses (Refer to page 19, 3b)

C.     Product Knowledge – (Manager Assigned)

1)      Your direct supervisor will assign 2 products for you to study from the following list:

2)     Your direct supervisor will enroll you into the above selected (2) courses

3)      You will access and study all materials relative to the assigned Product Knowledge/Summary Sheet (click onto the hyperlink above to access the Product Summary/Knowledge Sheet)

4)     You will locate/inspect the above-mentioned product(s) in one of our warehouses

5)     Your direct supervisor will schedule a ride-along with a contemporary or defined expert who will:

• Provide you with an overview of the product(s)
• Explain how the product(s) fits into your market segment and accounts
• Explain how to establish creditability for the product(s)

6)       You will then complete the assigned e-Lesson/e-Quiz

D.    Communication Basics 11.1

You will complete the adjacent eLesson, Communication Basics 11.1, where you will learn how to develop your writing skills and email etiquette.

E.    Pronto Lesson (Sales Order Cancellation)

A local SME will explain and demonstrate how to cancel an order.

F.    Payment Processing/Options and Policies

1. Your direct supervisor or local SME will explain and demonstrate how to apply the various payment processing options including:

• SOP A 11.1 Credit Card Processing

• SOP A 10.1 COD & Certified Payment Accounts

     2. You will simultaneously refer to the above mentioned SOPs

G.    Pronto Activity (Overflow Processing)

You will function as an overflow sales representative for an assigned expert applying all previous learned applications including the above mentioned lessons for the remainder of the day.