A.  Review and e-Learn

As practical (in person or by phone/conference call) you will review with your direct supervisor the previous day’s lesson(s) and activities including lessons 1-3 and the Miller Heiman reading assignment.

B.  Communication Basics (Part 5) - Crucial Conversations & DISC

You will complete the adjacent e-Lesson Communication Basics 14.1 - Crucial Conversations and DISC, where you will learn how to effectively influence high stake conversations.

C.  Miller Heiman - Conceptual Selling Review (Part 1 of 3)

After reading Miller Heiman Conceptual Selling – Part 1 Chapters, 2-4 and Part 2 Chapter 5, you will:

1. Print an updated copy of the Miller Heiman Blue Sheet from e-Lesson Miller Heiman Strategic Selling Review 13.1

2. Print a blank copy of the Miller Heiman Green Sheet

3. Take e-Lesson Miller Heiman Conceptual Selling Review 14.1

D.  Logistics Lesson 1 of 2

1. You will take e-Module Introduction to Logistics 10.1 (20 Min.)

2. Your direct supervisor will schedule your participation in the “Walk a Mile in Their Shoes Program”

3. Please click the above mentioned link to view the program agenda and requirements