Day 10 Activities

1. Review and e-Learn

a) As practical (in person or by phone/conference call) you will review with your direct supervisor  the previous days lesson(s) and activities including lessons 1-5 and the Miller Heiman reading assignment

b) You will take the adjacent e-Lessons/videos:

• Payment Processing Options e-Quiz (5 Min.)
• Manager enrolled product knowledge course(s) (see page 24, part 2b)

2. Logistics Lesson 1 of 2

a) You will take e-Module Introduction to Logistics 10.1 (20 Min.)

b) Your direct supervisor will schedule your participation in the “Walk a Mile in Their Shoes Program”

c) Please click the above mentioned link to view the program agenda and requirements

3. Product Knowledge (Manager Assigned)

a)      Your direct supervisor will assign 2 products for you to study from the following list:

b)     Your direct supervisor will enroll you into the above selected (2) courses

c)      You will access and study all materials relative to the assigned Product Knowledge/Summary Sheet (click onto the hyperlink above to access the Product Summary/Knowledge Sheet)

d)     You will locate/inspect the above-mentioned product(s) in one of our warehouses

e)     Your direct supervisor will schedule a ride-along with a contemporary or defined expert who will:

• Provide you with an overview of the product(s)
• Explain how the product(s) fits into your market segment and accounts
• Explain how to establish creditability for the product(s)

f)       You will then complete the assigned e-Lesson/e-Quiz

4. QlikView Reporting

a) Your direct supervisor or a contemporary mentor will explain how to; download and access the QlikView IE Plugin and read the default page YTD metrics as it relates to you, your branch, and the entire organization.

b) You will simultaneously refer to SOP QV 10.1, IE Plugin, Access & Default Page

c) Your direct supervisor or a contemporary mentor will explain how to export (to Excel) YTD metrics

5. Communication Basics (Part 4)

You will complete the adjacent eLesson Communication Basics 14.1, where you will learn how to negotiate and influence high stake conversations.