1.     Opening/Startup Activities

You will independently conduct normal opening/startup procedures.

2.     Review and e-Learn

a)      As practical (in person or by phone/conference call) you will review with your direct supervisor the previous sections, activities and reading assignments

b)     You will take e-Quiz, IS05 - Copy Sales Order, Return Merchandise, Quotes and Adding Notes - E-Quiz

3.     Product Knowledge (Branch Mix)

Select and study two brands/products assigned to your branch location.

a)      To access the product knowledge mix assigned to your branch location, click here

b)     Under your location click the hyperlink to the product you would like to study.

c)      Master all knowledge as it relates to the brand/company description, products, features, and resources in your location

d)     You will locate/inspect the above-mentioned product(s) in one of our warehouses

e)     Your direct supervisor will schedule a ride-along with a contemporary or defined expert who will:

•         Provide you with an overview of the product(s)
•         Explain how the product(s) fits into your market segment and accounts
•         Explain how to establish creditability for the product(s)

f)       On Section 11, you will take the branch specific product knowledge course e-Quiz

4.    Miller Heiman - Conceptual Selling Review (Part 2 of 3)

After reading Miller Heiman Conceptual Selling, you will:

a)      Print an updated copy of the Miller Heiman Blue Sheet from the previous lesson

b)     Print an updated  copy of the Miller Heiman Green Sheet from your previous lesson

c)      Take e-Lesson Miller Heiman Conceptual Selling Review 15.1

5.    Critical Thinking 10.1

You will complete e-Lesson Critical Thinking 10.1 where you learn how to apply the T.E.S.T. Critical Thinking Module to address any issue or problem.

6.    Infor Lesson: Reports

a. Your assigned SME will demonstrate how to pull and configure various reports including:

•         P - SOP IS 130.1 – Review Pending Orders on Hold   (Simulation)
•         P - SOP IS 131.1 – Last Look Report   (Simulation)
•         P - SOP IS 132.1 – Register ­Report - General Report Information  (Simulation)
•         P - SOP IS 133.1 – Ordered Stage Register Report  (Simulation)
•         P - SOP IS 134.1 – Picked Stage Register Report   (Simulation)
•         P - SOP IS 135.1 – RMA Report  (Simulation)
•         P - SOP IS 136.1 – Backorder Report  (Simulation)
•         P - SOP IS 137.1 – Material Allocation Report  (Simulation)

 
b. You will simultaneously refer to the above-mentioned SOP’s and or simulations
c. Under the direct supervision of the SME, you will perform the above-mentioned processes 3 times

7.    Infor Activity (Overflow Processing)

You will function as an overflow sales representative for an assigned expert applying all previous learned applications including the above-mentioned lessons for the remainder of the day.