1.    Opening/Startup Procedures

You will shadow a local SME who will provide you with an overview on daily opening/start up procedures including but not limited to:

•         Facility/structure opening procedures
•         PC start up and program check
•         Retrieve and process faxed in orders
•         Review daily sales – territory
•         Team meeting/objectives
•         Review delivery schedule (white board)
•         Review incoming inventory
•         Review call list promotions
•         Review special offerings

2.    Review & e-Learn

a)      As practical you will review with your direct supervisor the previous sections, activities and reading assignments

b)     You will complete the following e-Lessons/videos while referring to the associated reference guide:

•         Construction Knowledge 10.1 Moisture Management(8Min.) Reference Guide
•         Construction Knowledge 10.2 Exterior Cladding(5Min.) Reference Guide
•         Construction Knowledge 10.3 Insulation(8Min.) Reference Guide
•         Building Science – Energy Basics, Thermal Comfort 11.1(8Min.) Reference Guide

3.    Salesforce Lesson 1 – Overview (Customizing Your Home Page)

a)      A local SME will provide you with an overview of Salesforce and demonstrate how to:

•         Access Salesforce
•         Customize your Home Page (personal profile, top tabs, and dashboard)

b)     You will simultaneously refer to SOP SF 1.1 Customizing Your Home Page – My profile, Top Tabs & Dashboard

c)      You will complete e-Lesson, Introduction to Salesforce - Customizing You Home Page 10.1 (10 Min.)

4.    Product Knowledge DuPont Tyvek Products

a)      To access and study Tyvek products, click here

b)     To access and study Tyvek product summary sheet, click here

c)      Master all knowledge including the brand/company description, products, features, and all resources  

d)     As practical, locate/inspect the above-mentioned product(s) in one of our warehouses

5.    Infor CSD TEST - Account Activation

a)      You will receive via email logon credentials to access Infor CSD Test Platform

b)     As scheduled by your direct supervisor you will work with an assigned SME and or contemporary who will provide you with an overview of the ERP and demonstrate how to:

•         Access the CSD interface while you reference, SOP IN 10.1 – CSD Account Activation and Access
•         Navigate the user interface
•         Access Smart Help - embedded documentation (the SOP’s) and training simulations
•         Utilize search features – product, customer, sales order

6.    Infor CSD Recorded Training Seminars

Please view the following seminars:

•         Navigation and tips and tricks – Hosted by Jerimiah Stone
•         Sales Order Entry – Walk Thru Meeting
•         Sales SME Training Session #1-Sales Order Review, Maintain, Returns, Copy, Cancel Quotes
•         Sales SME Training Session #2-Inquiry's, Returns, Transfers, General Review

7.    Communication Basics - Part 1

You will complete e-Lesson Communication Basics 10.1 where you will learn how to develop your professional presence, body language and verbal skills.