1.    Review and e-Learn

a)      As practical you will review with your direct supervisor the previous sections

b)     You will complete e-Quiz, IL05 – Voice Device

2.    Product Knowledge – Mixed Branch

Select and study two brands/products assigned to your branch location

a)      To access the product knowledge mix assigned to your branch location, click here.

b)     Use the pulldown and select your assigned company

c)      Click on the map pin associated to your branch location (enlarge the map if necessary)

d)     Scroll to the bottom of the page and click the brand you wish to study

e)     Master all knowledge as it relates to the brand/company description, products, features, and resources  

f)       You will locate/inspect the above-mentioned product(s) in one of our warehouses

g)      Your direct supervisor will schedule a ride-along with a contemporary or defined expert who will:

•         Provide you with an overview of the product(s)
•         Explain how the product(s) fits into your market segment and accounts
•         Explain how to establish creditability for the product(s)

h)     In section 9, you will take the assigned branch specific product knowledge course e-Quiz

3.    Communication Basics – (Part 5)

You will complete e-Lesson Communication Basics 14.1 – Crucial Conversation and DISC, where you’ll learn about your personality type and how to effectively interact with other personality types.