1.    Review and e-Learn

a)      As practical you will review with your direct supervisor the previous sections

b)     You will take e-Quiz, IL04 – Inventory Control

2.    Communication Basics (Part 4)

You will complete e-Lesson Communication Basics 13.1 - Interpersonal Skills where you’ll learn how to create and deliver a message that isn’t misinterpreted

3.    Product Knowledge – Mixed Branch

Select and study two brands/products assigned to your branch location

a)      To access the product knowledge mix assigned to your branch location, click here.

b)     Use the pulldown and select your assigned company

c)      Click on the map pin associated to your branch location (enlarge the map if necessary)

d)     Scroll to the bottom of the page and click the brand you wish to study

e)     Master all knowledge as it relates to the brand/company description, products, features, and resources  

f)       You will locate/inspect the above-mentioned product(s) in one of our warehouses

g)      Your direct supervisor will schedule a ride-along with a contemporary or defined expert who will:

•         Provide you with an overview of the product(s)
•         Explain how the product(s) fits into your market segment and accounts
•         Explain how to establish creditability for the product(s)

h)     In section 9, you will take the assigned branch specific product knowledge course e-Quiz

4.    Infor Lesson: Voice

a)      Your SME will provide you with an overview and demonstrate how to perform the following picking processes including:

•         P-SOP IL 110.1 - Pick Sales Order from Voice Device, print item label, print container label
•         SOP IL 75.1 - Voice Picking Discrepancies
•         P-SOP IL 114.1 - Loading a truck via Voice device
•         P-SOP IL 115.1 - Receive PO/ASN/RMA and VA Via Voice
•         P-SOP IL 116.1 - Put away to proper bin via Voice device
•         SOP IL 103.1 - Cycle Count by Bin/Item/Location
•         P-SOP IL 123.1 - Direct Move Material to alternate bin via Voice Device
•         SOP IL 85.1 – Release a PO to Voice

b)     You will simultaneously refer to the above-mentioned SOP’s

c)      Under the direct supervision of the SME, you will perform each of the above-mentioned applications twice

5.    Infor Activity (Overflow Processing)

You will function as an overflow sales representative for an assigned expert applying all previously learned applications including the above-mentioned lessons for the remainder of the day.